ORDERS
HOW DO I PLACE AN ORDER ONLINE?
You can easily place an order following a few steps:
1. choose And add to the Shopping Cart your favourite 13CO product
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2. Select your shipping and payment method to complete your order
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3. You will receive a confirmation e-mail
HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?
After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our Online Store.
I HAVE NOT RECEIVED A CONFIRMATION E-MAIL. WHAT SHOULD I DO?
First check your Spam folder If you still have not received your confirmation e-mail, please contact US.
CAN I CANCEL OR CHANGE MY ORDER ONCE IT'S BEEN PLACED?
RETURNS & REFUNDS
RETURNS & REFUNDS
WHAT IS YOUR RETURN POLICY?
Click here to read our Return Policy.
HOW DO I KNOW YOU HAVE RECEIVED MY RETURNED GOODS?
As soon as we receive your return we will notify you via e-mail.
PRODUCT INFORMATION
HOW DO I CLEAN MY 13CO APPAREL?
We suggest you to follow the care symbols that appear on the garment label.
ARE THE MATERIALS USED IN THE MANUFACTURE OF YOUR PRODUCTS SUSTAINABLY SOURCED?
From design to manufacturing, as a business we make every effort to offer our customers ethical products, made in ways that put the environment first. Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products.
Once your payment has been accepted you are unable to modify orders. Please contact US if you need help.